Case Study: Digital Insure improves secure production database access and SLA performance with DBHawk from Datasparc

Digital Insure - Customer Case Study

French company Digital Insure provides digital solutions for the insurance industry and faced a challenge with its support team's ability to securely access and troubleshoot client production databases. Their performance was hampered by a lack of tools to track and log access, which risked their 99.9% service level agreement commitment. They tried several tools without success before the Datasparc product DBHawk was recommended.

By implementing Datasparc's DBHawk, the team gained a secure, web-based tool that integrated with their LDAP for single sign-on and provided robust auditing and access control. This allowed the support team to efficiently resolve production issues, easily share queries, and securely grant read access to non-technical staff. As a result, productivity increased significantly and Digital Insure found it much easier to meet its SLAs, with the CIO describing DBHawk as "perfect for our requirements."

Digital Insure

Richard Thibault

Chief Information Officer