Case Study: Reuters achieves 80% reduction in payroll document filing and retrieval time with DataServ

Reuters - Customer Case Study

Reuters outsourced the scanning, hosting and management of its payroll-related documents to DataServ after its online payroll system proved unable to organize and surface supporting paperwork during a period of heavy merger-and-acquisition activity and frequent employee status changes. The lack of document management made research and issue resolution slow and insecure for the payroll team.

DataServ implemented a document-centric hosted solution and launched the outsourced payroll program in four weeks, giving Reuters searchable, secure access to W‑4s, status-change forms, direct deposit records, emails and other payroll documents. The change cut time spent on filing and retrieval by over 80%, improved service to employees, and freed staff for higher-value work; DataServ is also working with Ceridian to integrate payroll data and documents into a single access point.

Reuters

Sue Wines

Payroll Manager