Case Study: InterMetro Achieves 70% Touchless AP with DataServ

How InterMetro Achieved 70% Touchless AP with DataServ

InterMetro, a leading manufacturer of storage and productivity solutions, was struggling with a paper-heavy accounts payable process in 2008. Invoices were manually keyed and routed slowly, creating bottlenecks for a team handling more than 30,000 invoices a year on Oracle ERP.

DataServ helped InterMetro modernize AP with outsourced invoice capture, routing, and workflow management using solutions like Invoice Processing Machine™, AutoVouch™, automated workflow, and SSO. The result was a global-ready automation environment with a 72.6% AutoVouch success rate in 2024 and over 70% of invoices processed touchlessly, while also strengthening controls, improving visibility, and preparing InterMetro for international expansion into Canada.

InterMetro

Shaun Cwikla

Manager, General Accounting