Case Study: Sony Pictures Home Entertainment achieves 90% reduction in reconciliation and deduction balances and a 44% shorter collection cycle with DataServ

How DataServ Streamlined Sony’s Massive Manual AR Process

Sony Pictures Home Entertainment, a $2 billion division that fulfills 5 million DVD orders annually, faced an overwhelmed accounts receivable operation handling 10,000–20,000 issues per month and roughly $250 million in outstanding AR problems. Manual, paper-heavy reconciliation, returns and collections processes created a growing backlog and inefficiency, so Sony engaged DataServ to address the challenge with a SaaS-based solution.

DataServ implemented an automated workflow with one‑click access to all customer documents, enabling analysts to resolve inquiries on the spot and reduce paper handling. As a result, DataServ’s solution drove a 90% reduction in Sony’s reconciliation and deduction balance, cut days in the collection cycle by 44%, doubled staff efficiency, and lowered outstanding AR to about $15–$30 million annually.

Sony Pictures Home Entertainment

Michael Schillo

Vice President of Finance