Case Study: BlackHawk Industrial achieves faster billing and improved cash flow with DataServ

BlackHawk Industrial - Customer Case Study

BlackHawk Industrial, a buy-and-build industrial distributor, faced the challenge of unifying AP and AR across acquired businesses with disparate ERPs and processes while needing to demonstrate rapid value. To accelerate efficiencies before a company-wide ERP rollout, BlackHawk engaged DataServ and implemented its SaaS accounts payable and accounts receivable solution (initialized in January 2013) to introduce best practices, workflow automation and comprehensive reporting.

DataServ implemented a Digital Mailroom and its Invoice Processing Machine™ (IPM) with OCR to capture, index and centrally archive 100% electronic invoice data and pass AP documents and images to branch ERPs and AR with minimal human touch. As a result, 27 BlackHawk business units now operate on the DataServ platform, processing more than 27,000 invoices per month (about 3,800 invoices per FTE) and enabling immediate customer billing on 14,000 invoices monthly; DataServ also reduced redundant billing centers, eliminated manual keying and paper routing, speeding collections and improving cash flow.

BlackHawk Industrial