Case Study: a nutritional supplement company improves remote IT support and uptime with Dataprise Managed IT Services

Nutritional Supplement Company Wins with IT Through Managed IT Services

The customer, a nutritional supplement company, was dissatisfied with its previous managed service provider's lack of responsiveness and personalized support. With a geographically scattered remote workforce, the company needed a strategic IT partner to provide rapid, comprehensive support and expert advisory services. They engaged Dataprise to address these challenges and implement efficient remote support solutions.

Dataprise implemented its Service Desk, staffed by U.S.-based professionals and available 24/7, to provide flexible support via phone, email, web portal, or chat. They deployed a Microsoft 365 solution for all 250 users, enabling secure data access from any location and device while lowering IT costs. Utilizing an agent-based solution, Dataprise managed and monitored all devices, seamlessly rolling out critical updates without collective downtime. This solution maximized uptime for the sales-driven client, enhancing productivity and improving IT service delivery.