Case Study: Nutritional Supplement Company achieves reliable remote IT support with Dataprise Support365

Nutritional Supplement Company - Customer Case Study

Nutritional Supplement Company partnered with Dataprise after growing dissatisfied with the responsiveness and lack of personalized support from its previous managed service provider. With employees scattered nationwide and working remotely from home computers and mobile devices, the company needed rapid, comprehensive support plus strategic IT guidance; Dataprise’s Support365® managed IT solution and ongoing strategic program management fit that need.

Dataprise implemented Support365® with onboarding, 24/7 U.S.-based help desk support, Microsoft Office 365 cloud services, and agent-based device monitoring and management. The solution enabled remote users to access data from anywhere, and Dataprise rolled out a Windows 10 update across 250 users without collective downtime, helping maximize uptime, reduce IT costs, and improve productivity.