Case Study: Eagle Ridge Services achieves streamlined benefits administration and enhanced client service with DataPath

Personalized Service, Client Education Stand Out for Eagle Ridge Services

Eagle Ridge Services, a Sioux City–based TPA that administers Section 125 plans, FSAs, HRAs, COBRA and other employer benefit programs, needed to preserve its hallmark personalized service while handling growing regulatory complexity (ACA) and time-consuming COBRA administration. To support those goals they partnered with DataPath, using DataPath’s Partner Marketing services and cloud-based benefits administration and COBRA solutions to modernize communications and back-office operations.

DataPath delivered custom marketing materials through its Partner Marketing program and deployed cloud-based administration tools (including CDH/COBRA capabilities and participant portals) that streamlined processes and encouraged online self-service. As a result, Eagle Ridge reports stronger branded communications, reduced administrative burden, faster reimbursements and higher participant engagement—outcomes driven by DataPath’s technology and marketing support.

Eagle Ridge Services

Neil Bartholomew

Co-Founder