Case Study: O.C.A. Benefit Services, LLC achieves scalable growth and 99%+ claims accuracy with DataPath Claims Entry Service

How One Company Fueled Growth by Outsourcing Claims Entry

O.C.A. Benefit Services, LLC, a 24-employee third‑party benefits administrator, needed to grow its business without adding claims‑processing headcount. Overwhelmed by FSA and HRA claims entry, the firm turned to DataPath’s Claims Entry Service (CES) to free staff for front‑office tasks and support expansion.

DataPath CES gradually assumed O.C.A.’s claims entry and delivered fast, accurate processing — from January–May 2016 it handled over 90,000 claims for O.C.A. with a 99.1% accuracy rate and nearly 100% next‑day turnaround for claims submitted by the daily deadline. DataPath’s CES (which has processed more than 2 million claims with accuracy consistently above 99%) enabled O.C.A. Benefit Services, LLC to scale confidently, winning a 10,000‑life case and an additional 3,000–4,000‑life engagement while keeping overhead steady.

O.C.A. Benefit Services, LLC

Jennifer Marino

VP, Quality & Product Management