Case Study: Flagship Credit Acceptance improves digital self-service and cuts costs with DataOceans CCM

Supporting Rapid Growth with Enhanced Customer Experience

Flagship Credit Acceptance, a rapidly growing auto finance company, needed a customer communications management (CCM) platform from DataOceans to support its digital transformation. The challenge was to enhance customer experience with mobile-friendly, effortless service, provide a self-service customer portal, and reduce operational costs associated with print and postage.

DataOceans implemented a comprehensive CCM solution that included a customer self-service portal and an administrative portal for service representatives. This drove electronic adoption to over 60% of customers, resulting in a 60% reduction in print and postage costs and a 150% year-over-year growth in autopay signups. DataOceans' platform also enabled targeted communications and critical alerts, significantly improving the customer experience.

Flagship Credit Acceptance

Steve Biehl

Senior Vice President