Case Study: SRP Federal Credit Union achieves major eDelivery savings with DataOceans

SRP Federal Credit Union saves $450k annually with DataOceans

SRP Federal Credit Union sought to reduce the high costs of printing and postage for member communications while also aiming to increase electronic adoption and offer additional products. Partnering with DataOceans, they implemented an end-to-end customer communications management solution to address these challenges.

The DataOceans solution provided a printer-agnostic platform that integrated with SRP's existing infrastructure, enabling multi-channel eDelivery and a self-service preference portal. This resulted in a 60% increase in eDelivery rates, 20% savings in print costs, and 10% savings in postage costs, leading to $450k in annual savings. The solution also improved the member experience through increased self-service and provided new capabilities for targeted email campaigns.

SRP Federal Credit Union