Case Study: SRP Federal Credit Union saves $450k with DataOceans eDelivery

SRP Federal Credit Union - Customer Case Study

SRP Federal Credit Union faced the challenge of reducing the high costs of printing and postage for member statements and communications. Their goals included significantly increasing electronic delivery adoption, utilizing a printer-agnostic solution to negotiate better vendor rates, and finding new ways to offer additional products to grow wallet share. To address this, they partnered with vendor DataOceans for its customer communications management solution.

DataOceans implemented an end-to-end solution that was integrated with SRP's online banking platform, enabling multi-channel eDelivery and self-service preference management. This resulted in a 60% increase in eDelivery rates, 20% savings in print costs, and 10% savings in postage costs, leading to an annual saving of $450k. The DataOceans platform also improved the member experience through self-service options and provided new capabilities for targeted email campaigns to drive additional product sales.

SRP Federal Credit Union

Harry Gunsallus

Chief Executive Officer