Case Study: a large consumer finance organization increases digital adoption with DataOceans Billing Statement Solution

Increasing the Digital Adoption of Billing Statements

A large consumer finance organization was struggling with a legacy print vendor that had failed to meet contractual obligations and entered bankruptcy, leaving them without a solution for producing effective, multi-brand billing statements. They needed a new partner, DataOceans, to provide a billing statement solution that could improve digital engagement and payment behavior without disrupting their daily operations.

DataOceans implemented its Statement Manager solution, configuring three statement templates and enabling personalized content and QR codes for digital adoption. As a result, the client increased eDelivery channel adoption by 25% and reduced billing inquiry call volume by 10%, achieving these measurable benefits in under 60 days without requiring internal process modifications.