Case Study: Large Community Bank reduces IT costs and modernizes customer communications with DataOceans

Improved Interactions and Profitability Through Outsourcing

The customer, a large community bank, faced challenges with its costly in-house printing and communication systems. Its aging infrastructure, which also served 13 other banks, featured outdated software that prevented statement redesigns and efficient eDelivery. This legacy system required significant IT resources, was difficult to scale, and resulted in a poor digital experience for end customers. DataOceans was engaged to provide a hosted managed services solution using its Oceanus CCM platform to address these issues.

DataOceans implemented its platform to ingest and normalize data from legacy systems, enabling the creation of modern, customizable statement templates. The solution dynamically added targeted messages, replaced physical inserts with digital onserts, and provided fully optimized electronic statements. As a result, the bank achieved a 50% reduction in IT costs, a 25% reduction in print costs, and a 15% reduction in postage costs. DataOceans also helped the bank reduce content turnaround time by 90% and significantly increase eDelivery adoption, creating a scalable platform for future growth.