Case Study: a Home Healthcare Provider boosts eDelivery with DataOceans

Home Healthcare Provider boosts eDelivery from 7% to 33%+ with DataOceans

DataOceans partnered with a home healthcare provider that was struggling with a low electronic document delivery rate of just 7%. This heavy reliance on paper statements and billing communications resulted in high printing and postage costs, along with inefficient customer outreach. The primary challenge was significant friction in the digital adoption process, where unclear enrollment instructions and email verification steps were causing customer drop-off.

The solution implemented by DataOceans was a long-term digital adoption strategy focused on simplifying enrollment, targeted customer outreach, and making digital access easier. This included removing unnecessary steps from the sign-up process, re-engaging customers who had abandoned it, and adding features like QR codes for instant statement access. As a result, DataOceans helped the provider increase its eDelivery rate from 7% to over 33%, delivering an additional 82,000 electronic statements monthly and significantly reducing reliance on print and mail.