Case Study: a large health insurance company reduces costs and complexity with DataOceans

DataOceans enabled this seamless transition to digital, delivering a more convenient and cost-effective experience for everyone involve

The Large Health Insurance Company, a major not-for-profit health plan, faced challenges with the high cost and complexity of managing paper documents like group invoices and Explanation of Payments (EOPs). This process created customer frustration, increased service calls, and delayed payments. The company sought to enable eDelivery and self-service functions to simplify operations and reduce costs, partnering with DataOceans for a solution.

DataOceans implemented its digital platform to provide eDelivery for invoices and EOPs, integrating with banks and payment providers to enable secure online payments and self-service account management. This solution led to a 35% increase in digital group invoices and a 40% rise in electronic communications and payments. The results also included a 10% reduction in service calls and a 15% decrease in billing and call times, significantly cutting costs and improving the experience for members and administrators.