Case Study: Apria Healthcare boosts payment velocity and eDelivery with DataOceans CCM

Apria wanted to deliver a more frictionless billing and patient communication experience

Apria Healthcare, a leading provider of home respiratory services, sought to create a more frictionless billing and communication experience for its patients. Their challenges included accelerating payments, reducing call center volume related to statements, and driving the adoption of digital delivery to lower costs. They needed a customer communications management solution, which they found with DataOceans' CCM platform, that could integrate easily and streamline their multichannel correspondence.

DataOceans applied its Design for Purpose methodology to reengineer Apria's communications, deploying optimized materials across print, digital, and phone channels. The solution from DataOceans led to measurable results, including a 6.8% improvement in payment velocity, a 20% reduction in call volume, and a 44% increase in patient eDelivery adoption, all while reducing servicing costs.

Apria Healthcare

David Renouf

Director of Billing Operations for Patient Pay Revenue Cycle