Case Study: District of Lüchow-Dannenberg achieves faster onboarding and fewer helpdesk inquiries with datango

District of Lüchow-Dannenberg cuts onboarding time by 80% with datango

The District of Lüchow-Dannenberg sought to reduce repetitive helpdesk inquiries and streamline the time-consuming onboarding processes across its various departments. To address this challenge, the district partnered with datango to implement a knowledge management solution.

datango provided its creator and live help tools to develop and deploy application-sensitive content, including guides and interactive simulations. This digital approach resulted in 100% flexibility for training and an 80% reduction in time and costs for digital onboarding, replacing most face-to-face sessions.

District of Lüchow-Dannenberg