Case Study: dennree achieves improved performance support with datango

dennree - Customer Case Study

dennree, a leading organic specialty retailer in the German-speaking region, faced the challenge of training employees on complex and rapidly evolving software like SAP S/4HANA and Office 365 across its distributed locations. Their objective was to provide immediate performance support and knowledge nuggets directly within the work process to improve employee effectiveness. They partnered with vendor datango to address this need.

datango implemented its creator and collaborator tools to enable internal authors to build software-based content, which was then delivered via datango live!, a context-sensitive live help integrated directly into the applications. This solution provided employees with immediate on-the-job support, reducing the need for presence training and improving both process optimization and overall employee performance for dennree's 450 end users.

Dennree

Alexia Holzmann

IT Documentation & Training