Case Study: National Consumer Complaint Agency achieves secure, auditable complaint processing with DataMotion

National Consumer Complaint Agency - Customer Case Study

National Consumer Complaint Agency, a government-funded consumer complaint agency in a European country, processes more than 1.5 million complaint cases a year through the internet and phone. It needed to encrypt complaint data, integrate telephone and website complaints, meet stringent security audit requirements, and reduce pressure on an overtaxed IT department. DataMotion was selected to help secure and streamline these processes.

Using the DataMotion Platform, including SecureMail Automation, eForms, and Managed File Transfer, the agency automated secure exchange of email, files, and forms across disparate systems. DataMotion helped the agency earn $5 of value for every dollar spent, achieve high scores on external security audits, and raise customer satisfaction ratings to over 90%. Completed web forms are now routed directly to the appropriate back-end system, eliminating manual input, and all exchanges are tracked and reportable.