Case Study: Major Australian Utilities Provider achieves faster real-time alerts and improved incident response with Dataminr

Major Australian Utilities Provider

Major Utilities Company operates a vast real‑estate and operational footprint across Australia with thousands of employees and hundreds of critical sites to protect. Their Security Emergency Response Centre (SERC) needed fast, accurate, real‑time information to detect incidents and protect people and property, because traditional media and some security platforms were often too slow or provided inaccurate details. To address this gap, the company adopted Dataminr as a real‑time alerting source.

Dataminr’s artificial intelligence platform ingests public signals from 150,000+ sources to deliver fast, relevant alerts; since adopting Dataminr in September 2019 the SERC has received early warnings such as a fire detected about 800 metres from a company building and alerts that can provide roughly two extra minutes’ advance notice compared with other channels. Those early alerts from Dataminr enabled the SERC to call site managers, discuss evacuation plans, escalate information to stakeholders, and improve time‑critical decision making and situational awareness.