Case Study: Leading Mobile Equipment Provider achieves unified user experience and 8% productivity boost with Datamatics' SharePoint Application Management Services

Unifying the User Experience for Europe’s Leading Mobile Equipment Provider

Leading Mobile Equipment Provider, a global innovator in communications with a strong smartphone and tablet portfolio, needed Application Management Services to support and simplify access across Product Development, Sales, IT and HR. The customer sought a partner to standardize processes, improve quality and turnaround for SharePoint applications; they engaged Datamatics to deliver Application Management Services for SharePoint (MOSS 2007) to address these challenges.

Datamatics implemented a multi‑tier support model—1st‑line Functional Support, 2nd‑line Expert Support Function and 3rd‑line Technical Support, Configuration Management and Testing—combining onsite analysis with offshore delivery, proactive monitoring and on‑call support. Datamatics’ solution achieved >99% application availability, an 8% boost in productivity, reduced operational costs and improved ROI, while unifying the user experience and speeding incident resolution to protect revenue and brand value.