Case Study: UAE's Oil & Gas Company achieves streamlined IT demand management and reduced TAT with Datamatics' SharePoint automation

UAE's Oil & Gas giant automates IT demand management process by leveraging SharePoint

UAE's Oil & Gas Company faced a time-consuming, paper-based IT demand management process with limited visibility, accountability and SLA compliance. The company engaged Datamatics to automate and simplify this process, deploying a web-based solution built on SharePoint 2010 with customized Nintex workflows to identify, track and approve hardware and software requests.

Datamatics delivered a SharePoint portal integrated with Microsoft Active Directory, rule-based email alerts, interactive reporting and analytics, and automated routing and approvals. The implementation reduced manual errors, improved cross-departmental collaboration and governance, provided powerful reporting and transparency across touch points, and drove a significant reduction in turn-around-time (TAT) for IT demand requests.