Case Study: Leading Bank achieves 92% faster courier tracking (2 hrs to 10 mins) with Datamatics TruBot RPA

TruBot Reduces Cycle Time From 2 Hours to 10 Mins

Leading Bank, a major BFS client headquartered in India, faced a slow, manual process for courier and speed‑post tracking that required updating AWB statuses in Excel and logging into third‑party courier sites. To address this, Datamatics deployed its TruBot Robotic Process Automation solution to automate the tedious AWB status updates and reduce dependency on manual checks.

Datamatics implemented a multi‑bot TruBot solution that logs into courier sites daily, captures AWB statuses and records them into Excel for future reference, eliminating manual overhead and improving real‑time availability. As a result, Datamatics cut the cycle time from 2 hours to 10 minutes—a 92% improvement in TAT—while streamlining tracking operations and reducing effort.