Case Study: One of India's Big Four banks achieves 100% accuracy and real-time processing of 2 million daily remittances with Datamatics' TruBot Neuro RPA

Trubot Neuro (Rpa) Automates Bank Transactions With 100% Accuracy

India's Leading Bank, one of the Big Four banks in India, faced a huge inflow of international remittance requests—about 2 million manual transactions daily—leading to errors, delays, missed 48‑hour SLAs and high turnaround on customer email queries. Datamatics was engaged to address these issues using its RPA and AI solutions, notably TruBot Neuro and TruBot, to automate and accelerate remittance processing.

Datamatics implemented an AI‑powered automation stack where TruBot Neuro reads and tags incoming emails and TruBot executes downstream tasks (fetching account/wire details, checking document bottlenecks, and sending real‑time responses). As a result, Datamatics automated 2 million transactions daily (≈20% of total), achieved 100% accuracy, improved efficiency by 99.86%, and cut processing time from 12 hours to real‑time, eliminating penalties and improving customer response times.