Case Study: Leading Indian Financial Institution achieves 10x faster, 100% accurate credit limit extensions with Datamatics TruBot

TruBot Increases Speed For Credit Limit Extension For A Leading Bank

Leading Financial Institution, a major Indian bank with 1,369 branches, $2.9B revenue and 33,000 employees, faced hundreds of daily credit limit extension requests and needed to automate a complex, error-prone process that required reading free-text emails, validating requests against an approval matrix, updating multiple core-banking touch points, and handling exceptions. To address this, the bank engaged Datamatics and its TruBot/TruBot Neuro capabilities to automate the end-to-end workflow.

Datamatics deployed TruBot to read unstructured email requests, validate them against the approval matrix and update limit extensions across 14 core-banking touch points, while TruBot Neuro handled exceptions and auto-routed unknown scenarios. The solution delivered measurable impact: 100% accuracy, a 10x improvement in speed, 91.67% productivity gain, real-time execution and rejection alerts, and a scalable multi-bot architecture to handle high workloads.