Case Study: Leading General Insurance Provider achieves 65% faster NCB validation and 99% accuracy with Datamatics TruBot

TruBot Automates the No Claim Bonus (NCB) Validation for a Leading General Insurance Provider

Leading General Insurance Provider, a Mumbai‑headquartered insurer, faced a lengthy, error‑prone manual No Claim Bonus (NCB) validation process that drove up turnaround time and overheads. They engaged Datamatics to automate this multi‑step verification during policy issuance using Datamatics’ TruBot robotics solution.

Datamatics deployed TruBot to read emails and Excel reports from other insurers for private‑sector policies and to query IRDAI in real time for public‑sector records, validate prior NCB status, update the core insurance system, and send customer notifications. The Datamatics solution cut TAT by 65%, delivered 99% accuracy, reduced errors and overheads, and improved overall productivity.