Case Study: One of the Leading Private Sector Banks achieves 10x faster, 100% accurate corporate credit-limit extensions with Datamatics TruBot

Trubot Automates the Credit Limit Extension Process for One of The Leading Private Sector Banks

Leading Private Sector Bank faced a heavy daily load of corporate overdraft credit-limit extension requests arriving in unstructured emails and needed to meet SLAs while minimizing manual exception handling to retain customers. Datamatics was engaged, deploying TruBot (RPA) and TruBot Neuro (Cognitive Automation) to read, validate and triage requests across locations.

Datamatics implemented end-to-end automation that validated requests against approval matrices, updated limits across 14 core-banking touchpoints, auto-routed exceptions and provided real-time confirmations and rejection alerts. The solution delivered a 10x speed improvement, 100% accuracy, a 91.67% productivity gain, real-time processing and a scalable multi-bot architecture to handle high workloads.