Case Study: Leading General Insurance Provider achieves 2/3rd faster policy-payment reconciliation and 99% accuracy with Datamatics TruBot RPA

TruBot Automates Reconciliation of New Policy Payments for a Leading General Insurance Provider in India

Leading General Insurance Provider in India faced a tedious, error-prone manual process for reconciling policy payment reports from multiple sources (banks, vendors and internal systems), driving high operational costs and low productivity. Datamatics addressed this challenge by deploying its TruBot-powered RPA solution to automate data massaging, validation and reconciliation workflows.

Datamatics configured TruBot to retrieve bank, vendor and internal reports, perform daily reconciliations, generate exception reports for rapid manual intervention, and update vendor portals for cheque bounces or payment realizations. The automation cut reconciliation time by two-thirds, reduced errors to achieve 99% accuracy, and significantly lowered operational overhead while improving turnaround for exceptions.