Case Study: Leading BFS Company achieves 90% higher customer satisfaction and 100% error-free service automation with Datamatics TruBot

TruBot Automates Customer Service Solution For A Leading BFS Company

Leading BFS Company, a leading global bank and financial services company in India, faced tedious, manual processing of customer service requests and a growing service load that slowed response times and increased errors. Datamatics was engaged to automate the customer service request system using its TruBot RPA platform combined with AI algorithms.

Datamatics implemented TruBot to automate end-to-end request processing, auto-download and interpret data, update customer records, and deliver error-free reporting and analysis. The Datamatics solution reduced resource cost to one-eighth, saved 450–500 man-hours, cut workload by 80%, achieved 100% error-free data and analysis, and increased customer satisfaction by 90%.