Case Study: Leading Private Sector Bank achieves 92% faster compliance (2hr → 10min) and saves 9 FTEs with Datamatics' TruBot RPA

TruBot Automates a Statutory Compliance Process for a Bank

Leading Private Sector Bank, a BFSI institution in India, needed to automate a manual, error-prone statutory compliance task of updating the CERSAI registry with borrower and property details for every mortgage case. The process consumed about 2 hours per case, required 10 FTEs and caused periodic staffing peaks; Datamatics proposed using its TruBot Robotic Process Automation to address these challenges.

Datamatics implemented a three‑bot TruBot solution that logged into the bank’s core banking system to create and export mortgage service requests, then accessed the government CERSAI portal to validate records and update roughly 20 fields across seven tabs, capturing completion status in Excel. The Datamatics automation runs unattended 24x7, cut cycle time from 2 hours to 10 minutes (92% TAT improvement), delivered high accuracy and freed up manpower equivalent to 9 FTEs (with 1 FTE retained for exceptions).