Case Study: International Healthcare Group reduces operational costs and accelerates claims processing with Datamatics' Ready EDC & TruBot Neuro™

Successful Extended Development Centre Operations for an International Healthcare Group in Uk

International Healthcare Group, an international healthcare group headquartered in UK, needed a flexible yet secure offshore engagement model to reduce operational costs and source talent that could work with in-house teams in a Follow-the-Sun model. To address this, they engaged Datamatics, leveraging solutions such as TruBot Neuro™ Powered Operations and the Ready EDC Framework to stand up extended development centre (EDC) operations quickly and securely.

Datamatics implemented its Ready EDC Framework, Dedicated IT Infrastructure, TruBot Neuro™ RPA/AI capabilities, DataLabs incubation and strong governance to enable secure, scalable operations and expedited claims processing toward a paperless setup. The partnership delivered measurable impact: a 15+ year relationship supporting 46,000+ global users and 180 servers, 6–8 major and 12 minor releases, a 300+ employee delivery footprint across multiple regions and 24x7 coverage options, plus established BCP/DR centres and reduced operational overhead under Datamatics’ management.