Case Study: Nationwide Healthcare Company achieves 1-business-day invoice turnaround, reduced errors and cost savings with Datamatics' ePayables Manager

Reinventing Accounts Payable process of a Nationwide Healthcare Company

Nationwide Healthcare Company, a premier provider of prosthetic and orthotic products and services with over 600 patient care centers across the US, faced a paper‑intensive, decentralized Accounts Payable process handling roughly 400,000 invoices annually. The lack of a centralized PO system and manual invoice movement caused backlogs, late payments, missed discounts, high error rates and lagging financial reporting. To address this, the customer engaged Datamatics and its ePayables Manager web‑based BPM solution to modernize and outsource AP processing.

Datamatics implemented an end‑to‑end outsourcing solution built around ePayables Manager, a document management system, automated routing/escalation, online invoice tracking and ERP integration. The result was a paperless AP office with average turnaround time reduced to 1 business day, lower error rates, real‑time reporting and improved vendor relationships — delivering measurable cost savings and recovery of early‑payment discounts while optimizing processing for the client’s 400,000 annual invoices.