Case Study: US Healthcare Provider achieves 50% cost savings, 24-hour turnaround and 99.5% accuracy with Datamatics

Processing Medical Records for a US Healthcare Provider

US Healthcare Provider, which delivers healthcare-focused legal expertise and claims management services to about 900 hospitals, faced an overwhelming volume of patient medical records that drove up operational costs and extended turnaround times. The organization needed to scale processing, capture diverse record types accurately, and enable real-time job tracking, and engaged Datamatics to run a Proof of Concept using a web-based workflow and document-processing services (including mailroom/scanning).

Datamatics implemented a scanning/mailroom outsourcing model with its i-Process Manager workflow and i-Q indexing, plus a Datamatics Document Processing Center, QA training and escalation processes to convert images into indexed flat files delivered via FTP. The solution delivered measurable impact: ~50% reduction in processing costs, 24-hour turnaround from receipt, 99.5% character-level accuracy, and real-time project monitoring.