Case Study: Leading Logistics & Supply Chain Solutions Provider achieves 10–15% increase in order acceptance, 5–10% reduction in empty routes and centralized visibility with Datamatics

Platform Strategy for Transformation of a Leading Logistics Provider

Leading Logistics & Supply Chain Solutions Provider engaged Datamatics to build a Digital Transformation Centre of Excellence to modernize operations. The customer had implemented ad-hoc standalone solutions but lacked a structured way to identify and manage transformation initiatives, so they asked Datamatics consulting to identify and pilot a strategic digital initiative within 100 days.

Datamatics used the GEMBA approach to target inefficiencies in freight order management, designing a digital operating model and developing a multi-dimension platform that integrates vehicle suppliers, customers, and channel managers, and guided development, testing and pilot rollout within the 100-day timeline. The Datamatics-led pilot increased order acceptance by 10–15%, reduced empty routes by 5–10%, centralized visibility across decentralized operations, and earned the client the IDC Digital Transformation Leader award.