Case Study: OneTouch Direct achieves real-time insights and improved reporting with Datamatics TruBI

OneTouch Direct reduces manual reporting time by 60% with Datamatics

OneTouch Direct, a leading BPO and customer engagement provider, was facing significant data challenges due to its rapidly expanding business. Their on-premise infrastructure could not provide real-time data access or efficient reporting, which hindered strategic decision-making and operational optimization. To overcome this, they partnered with Datamatics for a digital transformation.

Datamatics implemented its TruBI business intelligence solution to migrate OneTouch Direct's data to the cloud and provide comprehensive dashboards and reporting. This solution automated data workflows and delivered enhanced financial analytics. The results included a single-digit attrition rate, a 60% reduction in manual reporting time, and greatly improved data accuracy and accessibility, enabling smarter, data-driven decisions for OneTouch Direct.

OneTouch Direct