Case Study: OneTouch Direct achieves large-scale AWS cloud migration and automated dashboards for improved reporting with Datamatics TruBI

OneTouch Direct Achieves Successful Large-Scale Cloud Migration and Comprehensive Dashboards and Reporting with TruBI

OneTouch Direct, a Florida-based BPO serving multiple Fortune 100 clients with 1,000+ employees across the Americas, faced failing legacy infrastructure, a lost data warehouse, spreadsheet-driven reporting, high daily personnel churn and data inconsistencies that hampered timely decision-making and client satisfaction. To modernize reporting and meet security and compliance requirements, OneTouch Direct engaged Datamatics to deploy its TruBI analytics platform and execute a full cloud migration to AWS.

Datamatics implemented TruBI dashboards embedded into OneTouch Direct’s applications, consolidated and standardized data, automated complex report generation, and planned and executed a four-month AWS IaaS/SaaS migration with upgraded security, scaling and SQL Server updates. The Datamatics solution delivered enhanced data accessibility and accuracy, automated reporting, faster decision-making and reduced attrition to single-digit levels, while restoring resilient cloud-based operations.

OneTouch Direct

Joseph Moloughney

EVP Information Technologies