Case Study: a leading Indian financial institution achieves 100% accuracy and 91.67% productivity improvement with Datamatics TruBot

one of India’s most trusted financial institutions achieves 100% accuracy with Datamatics

The customer, one of India’s most trusted financial institutions, faced a challenge with its sluggish and manual credit limit extension approval process. The bank struggled with a high volume of requests that required meticulous data entry and validation, leading to delays, inconsistencies, and significant strain on its teams. To address this, they partnered with vendor Datamatics.

Datamatics deployed its AI-driven RPA tool, TruBot, to automate the process. The solution auto-read emails to extract unstructured text, analyzed requests against an approval matrix, and updated the core banking system in real-time. This implementation by Datamatics achieved 100% accuracy, a 91.67% improvement in productivity, and enabled end-to-end automation for real-time credit limit extensions.