Case Study: Municipal Council achieves faster emergency response with Datamatics analytics and process audits

Municipal Council handles 4,000+ calls per day with less than 2% call drops using Datamatics

The Municipal Council, a prominent municipal corporation in India, faced an overwhelmed emergency helpline during the COVID-19 crisis. With only 5-6 staff manually handling over 1,000 daily calls, citizens faced long wait times for essential aid like food and medical assistance. The council lacked a centralized system to track responses or allocate resources efficiently. Datamatics was engaged to implement a technology-driven solution.

Datamatics deployed an advanced analytics framework to address these challenges. The solution provided real-time process audits, AI-powered analytics via a centralized dashboard, and predictive resource allocation. This transformed the council's approach from reactive to proactive. As a result, the system handled over 4,000 calls daily with less than a 2% call drop rate, reduced average wait times to under 30 seconds, and facilitated aid distribution to over 600,000 individuals.