Case Study: Leading US healthcare company achieves 50% workload reduction and rapid, 100% accurate eligibility verification with Datamatics' i-Bridge

Leading healthcare company adopts i-Bridge as their Policy Verification Solution

Leading Healthcare Company, a US enterprise healthcare provider focused on Medicare and Medicaid, faced slow, error-prone manual policy eligibility verification for Medicaid recipients and rising inbound requests that increased turn-around time. Datamatics was engaged to address these challenges using its i-Bridge robotic process automation solution for automated policy eligibility verification.

Datamatics implemented i-Bridge in a phased rollout—automating data scraping, validation, business logic and reporting—to eliminate manual errors and speed processing. As a result, Datamatics helped the client cut workload and resource costs by 50%, achieve 100% accurate data verification, and accelerate verification and responses by 60–90%, with eligibility updates delivered in seconds or minutes depending on volume.