Case Study: Leading Global Bank & Financial Services Company achieves 80% time and resource savings with Datamatics' Robotic Process Automation (i-Bridge & iQ)

Leading BFS company adopts Datamatics’ Robotics based Customer Service Solution

Leading Global Bank & Financial Services Company faced a surge in customer service requests that outpaced manual handling — slow, error-prone paperwork, long turn-around times and delayed updates threatened service quality. To address the need for automated CSR intake, sorting and faster responses, the bank engaged Datamatics and its robotics-based customer service solution, deploying Datamatics’ AI products i-Bridge and iQ.

Datamatics implemented an automated CSR system that auto-downloads, categorizes and interprets customer data, converts records across systems and issues prompt, automated updates. The deployment eliminated manual errors, cut workload/time by about 80%, reduced resource cost by 1/8th, saved 450–500 man-hours, delivered up to a 90% increase in customer satisfaction and produced 100% error‑free data and analysis.