Case Study: a general insurance provider achieves 2/3rd time savings in policy payment reconciliation with Datamatics TruBot

Insurance | Ndia improves payment reconciliation accuracy to 99% with Datamatics

The client, a general insurance provider in India, faced challenges in manually reconciling policy payments from multiple sources. This process was error-prone, costly, and posed scalability risks. Datamatics was engaged to address these inefficiencies.

Datamatics implemented its TruBot RPA platform to automate the retrieval, consolidation, and matching of payment data. This solution handled exceptions and updated systems in real time. The automation led to 99% accuracy and achieved two-thirds time savings over the manual method, significantly lowering operational overheads for the insurer.