Case Study: India’s premier private-sector bank achieves 92% faster turnaround with Datamatics TruBot RPA

India’s Premier Private-sector Bank improves turnaround time by 92% with Datamatics

A major private-sector bank in India faced operational inefficiencies due to its manual process for tracking courier and speed post deliveries. Relying on staff to log into third-party systems and copy AWB details into Excel led to delays, errors, and high overhead costs. Seeking to modernize this process, the bank partnered with vendor Datamatics for an automation solution.

Datamatics implemented a Robotic Process Automation (RPA) solution using its TruBot platform, deploying a multi-bot architecture to automatically retrieve AWB details from courier systems and update the bank's tracking file. This eliminated manual data entry and reduced dependency on third-party systems. The solution delivered a 92% improvement in turnaround time, significantly boosting operational accuracy and customer satisfaction.