Case Study: UK-based Examination Institute achieves 22% productivity boost and 40% cost savings with Datamatics Proctoring Services

Increased Productivity for a UK Based Examination Institute

The UK Based Examination Institute needed to offshore customer service for course assessment and evaluation to a trusted third party. Because the work supported visa and immigration decisions, the Institute required a partner that could supply high‑caliber agents—qualified teachers with at least two years’ recent teaching experience, TESOL certification, ESOL experience, and extensive global background checks. They engaged Datamatics to provide secure proctoring and review services.

Datamatics hired and trained 100 qualified associates (Markers/Proctors), redesigned its recruitment cycle to meet the Institute’s unique criteria, and delivered services from a PCI‑ and ISO‑compliant Manila center; the first batch was hired in 30 days and went live 15 days later. The Datamatics solution achieved a 95% agent approval rate and delivered measurable impact: 22% productivity increase within two months, 40% cost savings, a three‑month end‑to‑end hiring and ramp‑up timeline, and consistent CSAT scores of 8.5.