Case Study: Leading Non-banking Financial Company achieves real-time agent tracking and 100% field productivity with Datamatics' Hybrid Field Collections App

Field Collections App for a Leading NBFC in India

Leading Non-banking Financial Company, a leading NBFC in India serving over 7 million customers, needed to streamline its field collections process, enable real-time tracking of agents and payments, and improve agent efficiency and control over financial workflows. To address inefficient manual case allocation, lack of process modeling, and poor agent data management, the customer engaged Datamatics to modernize field collections.

Datamatics delivered a Hybrid Field Collection App for iOS and Android with agent onboarding, case allocation and disposition management, cloud integration, customer analytics, receipt and batch generation, and telephony/GPS/Google API integrations. As a result, Datamatics enabled hassle-free onboarding, real-time agent tracking to avert incidents, monitoring of deposits to ensure zero leakage, and improved planning that drove agents to achieve 100% productivity while allowing the client to track cases assigned and resolved.