Case Study: Global Information Technology Company achieves streamlined HR and timely bi‑monthly payroll with Datamatics

Datamatics Increases the Efficiency of HR and Payroll Activities of a Global Technology Company

Global Information Technology Company struggled with timely bi-monthly payroll processing for its Philippines team and complex pre-enrolment requirements (background checks, employee verification, pre-medical checks, compensation and benefits). Outsourced payroll caused SLA misses, planning deficiencies, productivity loss, discrepancies, employee dissatisfaction and attrition. Datamatics was engaged to improve HR and payroll activities, providing HR and payroll services including a projection model, automation and dedicated personnel.

Datamatics implemented a projection model, deployed dedicated HR/payroll staff, automated daily procedures, aligned processes to client requirements, and launched an employee engagement and learning & development program with improved grievance handling to reduce turnaround time. As a result Datamatics helped raise employee engagement CSAT to 90%, delivered 15% yearly growth, and cut monthly payroll disputes to under 5%, while improving employee satisfaction and reducing attrition.