Case Study: Global Telecom Company achieves 80% reduction in security threats and faster reporting with Datamatics

Customer Experience Enrichment with Sales Process Automation for a Global Telecom Company

Global Telecom Company, a leading New York–headquartered provider of data, voice and video services, faced limited visibility into user journeys, slow and error-prone business reporting from external data, and mounting security/access risks. Datamatics was engaged to streamline Salesforce workflows, integrate with Middleware, and strengthen security (using tools such as Checkmarx) to address these gaps.

Datamatics implemented detailed user navigation logging, a scalable Salesforce–Middleware API integration with configurable attributes to avoid code changes, and automated security scanning to detect vulnerabilities. The solution delivered measurable benefits: an 80% reduction in security threats, API integration made ~90% more productive, a 9% increase in customer experience and sales throughput, a centralized single pane of metrics, and over $20K in operational cost savings.