Case Study: Largest Public Transportation Provider enhances rider safety, convenience and engagement with Datamatics' Mobile Transit App

Bus and Rail Transit Mobile App for a Leading Metropolitan City in North America

Largest Public Transportation Providers, one of North America’s largest public transit agencies serving more than 95 million riders annually across 80+ fixed-route bus lines and 54 miles of rail, needed easier access to schedules, fares, trip planning and pass purchasing while addressing rider safety, reliance on third‑party APIs, and a lack of in‑house mobile development expertise. Datamatics was engaged to deliver a Multi-Platform Personal Transit App to meet these requirements.

Datamatics built iOS and Android apps that integrate trip planning, scheduling, fare purchasing (including Compass card balance), real‑time bus and rail information, transit maps, nearest-stop and rideshare integration, customer feedback, and rider safety features such as real‑time location sharing/Track Me. Datamatics’ solution boosted customer convenience and safety, increased engagement via notifications and multilingual support, and strengthened customer loyalty and reach for Largest Public Transportation Providers.