Case Study: Leading Indian Bank achieves 12% higher loan-processing efficiency and 18% cost reduction with Datamatics

BPM Optimizes Loan Processing For A Leading Indian Bank

Leading Indian Bank, a large private-sector bank with 4,867 branches and 14,337 ATMs, needed a partner to scale back-office loan operations, meet tighter SLAs, and improve turnaround time and accuracy. They engaged Datamatics to support rising business volumes and drive efficiency in loan processing.

Datamatics implemented a BPM-driven lift & shift approach with intermediary support, integrating a verification program and enhancing quality controls and monitoring across the receipt-to-delivery workflow. The Datamatics solution raised loan processing efficiency by 12% and cut overall costs by 18%.