Case Study: Leading Global Airline Catering Provider achieves streamlined accounts payable and improved cash management with Datamatics

BPM Optimizes Accounts Payables for a Leading Airline Catering Firm

Leading Global Airline Catering Provider Company, a worldwide provider serving over 700 million passengers across 60 countries, faced fragmented accounts payable (AP) operations—spread across 45 offices with different AP applications—plus multiple document formats and languages, manual approval workflows, and poor data visibility that hurt cash management. To address these challenges they engaged Datamatics, leveraging its BPM services and the ePM+ web-based portal to standardize and modernize AP processing.

Datamatics implemented process reengineering and applications portfolio rationalization, deployed the ePM+ portal with automated push-pull collection, automatic invoice-line mapping, intelligent workflow routing, and real-time dashboards to consolidate AP across regions. The solution simplified the user experience, increased accuracy and near‑real‑time visibility, improved cash management (avoiding penalties and maximizing early‑payment discounts), reduced processing costs via automation and an onsite‑offshore model, and enhanced scalability, processing speed and data security.